FAQs
FAQs
FAQs
Got Questions? We’ve Got Answers!
We love hearing from you — and chances are, someone’s asked the same thing before. Here are some of our most frequently asked questions to help you out.
Choosing the perfect furniture starts with understanding your space and how you use it. Take measurements of your room to avoid overcrowding or underutilizing your area. Think about your daily routines — do you entertain often, need hidden storage, or prefer minimalist designs? Once you have a vision, browse our collections by style, material, or function. And don’t worry — our in-house design experts are available to help guide you through the process and suggest pieces that match your taste and lifestyle.
Yes, we do! We offer reliable and secure delivery options for all orders. Once your purchase is confirmed, our logistics team will schedule a delivery at a time that works for you. We handle every piece with care, using protective packaging to ensure your items arrive in pristine condition. In most areas, you’ll receive tracking updates so you can monitor the progress of your delivery. And if you need any special accommodations — like staircases or restricted access buildings — just let us know in advance!
Absolutely. We understand that furniture assembly can be time-consuming or tricky, so we offer professional assembly services for most of our products. When scheduling your delivery, simply choose the assembly option if it’s available in your area. Our trained technicians will set everything up quickly and correctly, ensuring safety and functionality. They'll also clean up the packaging and walk you through how to care for your new furniture. It’s hassle-free from start to finish!
Yes, your security is our top priority. We use trusted and encrypted payment gateways that comply with international security standards. Whether you're using a credit/debit card, online banking, or digital wallet, your personal and financial information is protected every step of the way. We never store sensitive data on our servers, and we’re always updating our systems to stay ahead of the latest security protocols.
We want you to love what you buy — but if something’s not quite right, we’ve got you covered. You can return eligible items within [X days] of delivery in their original condition and packaging. Just contact our customer support team, and we’ll guide you through the process. Some custom or clearance items may not be returnable, so be sure to review our full return policy or ask a team member before purchase. We aim to make returns as smooth and stress-free as possible.
No problem — we’re just a message away! Whether you have a specific product question, need help with your order, or want style advice, our friendly support team is ready to assist. Reach out via live chat, email us at substylezshop@gmail.com, or call us at [phone number]. We genuinely love helping you create your dream space.
